Prince Edward Island / Îles de la Madeleine Ferry Sail with us to the islands

Reservation, modification and cancellation policies

Reservation

    • Advance reservations are required year-round, both for passengers traveling on foot and by bicycle.
    • The information required for the reservation is:
      - The name and age category of all passengers travelling
      - The height of your vehicle (6 feet and less or higher than 6 feet)
      - The exact length of your vehicle, if it is over 21 feet (including any trailer or object exceeding the normal length of the vehicle)
      - Your credit card (full payment for your crossing is required at booking)
    • When reserving your crossing, you must provide contact information so we can reach you in the event of a schedule change. It is important to provide the correct information (telephone, text, or email), as this is how Customer Service will contact you if your crossing is delayed or cancelled.

Modification Policy 

  • If you have made a reservation online, you can access your online file at any time to modify it free of charge up to 3 hours before your scheduled departure.
  • If you have made a reservation by phone, you can change it only by contacting customer service at 1 888 986-3278, free of charge until the day before your departure, depending on the opening hours of the reservations.
  • You can change your reservation as many times as you want. If you do this before 3 hours before departure, no charge will apply. If the travel date is modified, the new date must be found within the availability calendar displayed.
  • It is not possible to resell a reservation (change the name of the person responsible for the reservation).
  • Consult the FAQ for the procedure to access your account and / or modify your reservation.

This is what is considered a modification:

  • Adding or removing a vehicle
  • Modifying the type or the size of a vehicle
  • Adding, modifying or removing a passenger
  • Modifying a route (departure time or date)

Here are the details of the modification policy and the fees that may apply:

More than 
3 hours

before 
departure
Less than 
3 hours

before 
departure
After 
departure 
(no-show)

Free of charge

$25.00 Fee 
per route

$75.00 Fee 
per route

  • No refund will be made once your crossing is completed. It is therefore important to verify the accuracy of the information on your boarding pass and the fees that have been charged.

IMPORTANT : Please note that if you have made or changed your reservation by phone or at the reservation office, you are no longer able to make any other modification online. Therefore, it is your responsibility to contact customer service during business hours to make any changes (check Customer Service business hours).

Cancellation Policy

In case of cancellation of a booking, the following fees will apply: 

Cancellation type More than 
3 hours
before 
departure
Less than 
3 hours
before 
departure
After 
departure
(no-show)
Complete
(the whole booking)

Refund less 
$75.00 Fee
                  

Refund less
 $150.00 Fee

Partial
(Departure or return,
in case of a round-trip)

Fully
Refunded

Refund less  
$25.00 Fee  

Refund less
$75.00 Fee

To consult all the information related to COVID-19, click here.

To view all the terms and conditions, click here.

Note: For crossings until March 31, 2021, it is possible for passengers who have already made a reservation to be reimbursed for their deposit. To request a refund, please contact customer service at 1 888 986-3278 or 418 986-3278.

Procedure – Last-minute reservations in emergency situations

Do you need to leave the Islands for an emergency and there are no spots left on the ferry?
Let’s clarify what is considered an emergency:

  • A medical appointment (with an exact date) off the Islands
  • Death of an immediate, first-degree relative*

Here’s the procedure to follow:
1. You must have at hand a doctor’s note clearly indicating the date of the medical appointment or a notice of death issued by a funeral home.
2. You must send your doctor’s note as soon as the appointment has been made at This email address is being protected from spambots. You need JavaScript enabled to view it. 
3. Your request will be evaluated by the reservations manager and processed within 24 hours.
4. Your spot on board will be reserved for the closest possible date to your medical appointment or the funeral service you will be attending.

Please note:

  • In the event that we cannot vacate a spot for you on the desired departure date, you may check our website or with the reservations department at any time to see if a spot has become available on your preferred date.
  • If a date shows as available and the reservations department is closed, you can reserve the spot online and call us within 24 hours to be reimbursed for the initial reservation.
    *Requests made within 7 days following a death are considered urgent.
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Schedule and availability

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crossing online

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Customer service 1 888 986-3278418 986-3278