Prince Edward Island / Îles de la Madeleine Ferry Sail with us to the islands

What to do if there is a problem with a reservation?

The acceptance or decline of a transaction is the responsibility of an external vendor, who, in turn, acts as an intermediary with your financial institution. If you had trouble completing your transaction, you can:

  • Try making the payment with another credit card (for some reason unknown to CTMA, some credit cards have a better success rate);
  • Contact your financial institution to check what happened and to authorize the transaction;
  • During business hours (Monday to Friday 9 a.m. to 5 p.m., Saturday and Sunday 9 a.m. to noon and 1 p.m. to 5 p.m., Atlantic Time):
    Regardless of the nature of the problem, please contact Customer Service at 1-888-986-3278.
  • Outside of business hours:
    For an urgent request (to book, change or cancel a reservation) for a crossing that takes place in less than 24 hours: call 1-888-986-3278, press 8 and leave a detailed message about your emergency. A member of our team will call you back as soon as possible to help you resolve the situation.

    For a request (to book, change or cancel a reservation) for a crossing that takes place in more than 24 hours, please contact Customer Service at 1-888-986-3278 during business hours.
Calendrier

Schedule and availability

View the calendar
alerte

Alerts in the event
of schedule changes

Manage my account Subscribe
Vague

Book your
crossing online

Book now
Customer service 1 888 986-3278418 986-3278