Prince Edward Island / Îles de la Madeleine Ferry Sail with us to the islands

FAQ

What to do if there is a problem with a reservation?

The acceptance or decline of a transaction is the responsibility of an external vendor, who, in turn, acts as an intermediary with your financial institution. If you had trouble completing your transaction, you can:

  • Try making the payment with another credit card (for some reason unknown to CTMA, some credit cards have a better success rate);
  • Contact your financial institution to check what happened and to authorize the transaction;
  • During business hours (Monday to Friday 9 a.m. to 5 p.m., Saturday and Sunday 9 a.m. to noon and 1 p.m. to 5 p.m., Atlantic Time):
    Regardless of the nature of the problem, please contact Customer Service at 1-888-986-3278.
  • Outside of business hours:
    For an urgent request (to book, change or cancel a reservation) for a crossing that takes place in less than 24 hours: call 1-888-986-3278, press 8 and leave a detailed message about your emergency. A member of our team will call you back as soon as possible to help you resolve the situation.

    For a request (to book, change or cancel a reservation) for a crossing that takes place in more than 24 hours, please contact Customer Service at 1-888-986-3278 during business hours.

Will crossings be added in the high season?

Because the new ferry will have a larger capacity than the current one, the schedule planned for the high season is 7 round-trip crossings per week, with daytime trips only. However, night trips may be added to the schedule if necessary.

How can I change my reservation?

It is once again possible to change a reservation online. To do so, please log in to your account.

How to make a change from a mobile or tablet:

1. Click on the top right to log into your account
modify on phone 1

2. Click Modify 

modify on phone 2

3. Make your changes

modify on phone 3

How to make a change from a computer:

1. Click on the top right to log into your account

modify computer 1

2. Click on the top right to go to your account

modify computer 2

3. Click Modify

modify computer 3

4. Make your changes

modify computer 4

 

The edit button in my account doesn't work, what should I do?

If the modify button is shaded and it is not clickable, you have created or modified your reservation by phone. Thus, it is not possible to modify your reservation online. You must contact customer service at 1 888 986-3278 to make a change.

The phone lines are busy and I am trying to make a last-minute reservation. What should I do?

If you need to make a reservation by March 31st or a reservation for an emergency (medical appointment outside the Islands and/or death of an immediate family member), please write us the details of your demand at: This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that we will only handle last-minute and emergency requests.

- Through Facebook instant messaging: reservations cannot be made via this channel. We invite customers to refer to our Facebook page for questions and updates.

- By e-mail: reservations cannot be made via this channel. We invite customers to refer to this page for questions and updates.

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Customer service 1 888 986-3278418 986-3278