Important: As the situation is evolving rapidly, please consult this page regularly to be informed of the most recent information related to COVID-19.
Policies and measures once on board the vessel
(in effect until otherwise specified)
- It is compulsory to wear a face covering on the ship.
- Snacks and beverages are sold on board but you recommend you to plan a cold meal and snacks.
- Once on the car deck, stay in your vehicle until a crew member authorizes you to exit. You must have with you all personal effects needed for the five-hour crossing, since you will not be able to return to your vehicle after the ship departs.
- You will be directed to a section of the ship where you must stay for the duration of the crossing. You will be allowed to go to the outside deck of your section.
- Under no circumstances, you will be allowed to circulate freely onboard.
- It is not possible to rent a cabin.
- Consumption of alcohol is prohibited onboard.
- Once arrived in the port of Souris, it is possible for passengers to contact certain businesses in Prince Edward Island to obtain delivery of food and equipment. Consult the list of companies offering the delivery service.
Cancellation policy
Here is what applies for crossings from April 1, 2021:
- Reservations will begin on February 2. Customers are therefore well informed of the various restrictions and measures related to the prevailing health situation.
- Therefore, for any cancellation, including personal reasons related to COVID-19, our reservation cancellation policy will be applied.
- In the specific case where CTMA Ferry is forced to cancel reservations due to the implementation of public health measures related to COVID-19 limiting the number of passengers on the ship or otherwise, we will fully reimburse the cost of the reservation.
- The order of cancellation of reservations would then be made from the most recent reservations to the least recent of the affected routes.
Until further notice, it is possible for passengers who already have a reservation to have a full refund of their deposit. To have a refund, contact the Customer Service at 1-888-986-3278 or 418-986-3278.
Getting to the Îles de la Madeleine
- For information on travel between the provinces, please consult the Gouvernement du Québec website or the Tourisme Îles de la Madeleine website.