If you have symptoms similar to COVID-19 or have tested positive in the last 10 days, you must notify our team as soon as you arrive at the boarding dock. The crew will take care of you to ensure the safety of all passengers. Please note that your access to the ferry will not be denied, but we would like to take all necessary awareness and precautionary measures given the rapidly evolving pandemic situation. Thank you for your cooperation.
Health Guidelines On Board the Vessel
- Please wear a face covering in your vehicle when you need to interact with a crew member.
- All people travelling by car must remain in their vehicle to board the ship.
- It is important to respect good sanitary practices on board the ship.
- Once on the car deck, stay in your vehicle until a crew member allows you to exit. Prepare your belongings, since you will not be able to return to your vehicle after the ship leaves.
- Once on the service decks, you can freely choose a seat in the place of your choice. Please keep the same seat for the duration of the crossing.
- Wearing a face covering is mandatory at all times inside the ship, except for eating.
- No hot meal service is offered (sandwiches and cold snacks only).
- To avoid money manipulation, card payments are strongly recommended.
* Please note that these instructions may be adjusted at any time depending on the evolution of the health situation and government measures to be observed.
Getting to the Îles de la Madeleine
For information on travel between the provinces, please consult the Gouvernement du Québec website or the Tourisme Îles de la Madeleine website.
Cancellation policy
- Therefore, for any cancellation, including personal reasons related to COVID-19, our reservation cancellation policy will be applied.
- In the specific case where CTMA Ferry is forced to cancel reservations due to the implementation of public health measures related to COVID-19 limiting the number of passengers on the ship or otherwise, we will fully reimburse the cost of the reservation.
- The order of cancellation of reservations would then be made from the most recent reservations to the least recent of the affected routes.