Interruption of the passengers transportation service
As a result of the announcement made by the Ministère des transports du Québec, CTMA will cease the transportation of passengers as of this Sunday, March 29, except for a few cases who must quit the Islands for medical reasons.
CTMA Vacancier, now replacing CTMA Ferry, will continue its three crossings per week with essential merchandise. Companies that would like to use the ferry service must be on the Quebec Government list of companies with priority activities and services. Consult the list.
Reservation services are temporarily suspended
Moreover, CTMA temporarily suspends reservations for the ferry, and that is for Summer and Fall 2020 also.
For the moment, no date is set on when exactly the passenger transportation service will be operational again. CTMA follows the governments’ and Public Health’s measures and will communicate with its clients as soon as the passenger transportation service is possible again.
New cancellation policy
Until further notice, it is possible for passengers who already have a reservation to have a refund of the $50 deposit. To have the refund, contact the Customer Service at 1-888-986-3278 or at 418-986-3278.
Procedures for the ferry passengers
- Prince Edward Island prohibits stops in the province. Also, the province has procedures in place at its ports of entry, including the Confederation Bridge, which could cause delays for travelers.
- All services on board are closed. No food will be served, please plan a cold meal and snacks for your crossing.
- Upon your arrival on the wharf, agents will ask two questions:
1. Have you been out of the country in the last 14 days?
2. Do you show symptoms looking like a cold?
In the event of a positive answer to the two questions, a mask will be given and the passenger will be directed towards a specific line on the ship.
Then, the passenger will be guided to an isolation cabin, situated in a section of the ship where contamination through the ventilation system is impossible.
In the event of a positive answer to only one of the two questions, an officer will increase awareness of the importance of hygiene measures and will recommend that the passenger self-isolate.
- Boarding of the ship is slowed down in order to avoid grouping of people in front of the ticket office.
- Employees are posted at the entrance of the staircases to provide hand sanitizer to the passengers.
- Ship’s surfaces are cleaned and disinfected every 30 minutes (handrails, doorknob, tables, chairs, etc.)
- A nurse and a security agent are present on board the ship in order to reassure passengers and answer their questions.
- Information sheets about the 14-days quarantine recommended by the Quebec Government are available on board.
Employees have as well been trained on hygiene at work by CISSS des Îles’ hygiene technicians. We would like to sincerely thanks all our employees, as well as CISSS des Îles for their dedication and collaboration.
New directives for the terminals
- Reservations will only be possible by phone or online, since the Cap-aux-Meules reservation office will be closed to the public.
- Grouping of people is forbidden in the terminal
- Only toilets are accessible.
New reservation and cancellation policy
Because of the situation related to the COVID-19, we have temporarily changed our reservation and cancellation policy. It is therefore possible, until further notice, for all passengers who have already booked the ferry, to have a refund of the $50 deposit. To do so, communicate with the Customer Service at 418-986-3278.
Since the situation is changing quickly, CTMA will adjust its measures following Public Health and Transports Canada directives. To stay informed, subscribe to the Alerts and consult the Important Notices section of the Ferry Website.
Being the official carrier of the Îles de la Madeleine, it is our obligation to provide safe transportation of people and freight. That is why a multi-level management plan has been developed, in relation to the spread of the COVID-19 virus. Consult the management plan.